As Tek Infotech

Reinventing Technologies

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Refund and Cancellation Policy

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Cancellation Policy

Project can only be cancelled within 3 days after signing the project agreement. If there is a refund, client will get refund within 10 days of the claim. You need to Request Cancellation by sending a mail to [email protected] to cancel your service. After receiving the cancellation request the entire amount or any deduction will be refunded via original method of payment within 7 to 10 working days.

Refund Policy

  • At As Tek Infotech a creative digital agency we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

At As Tek Infotech a creative digital agency every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Web / Graphic design
Delivery Time
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 30 Days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed and uploaded on the server.
Logo design / brochure design
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed and uploaded on the server.
Web programming
  • Full refund: If the project has not been initiated.
  • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
  • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by As Tek Infotech taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Dedicated Hiring (Offshore staffing solution)

NOTE: As Tek Infotech delivery commitment is subject to:

  • Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
  • Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
  • No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]